Customer Survey

  • very dissatisfied
    very satisfied

Staff Performance

  • Friendliness
  • Efficiency
  • Helpfulness
  • How well do they listen to you?
  • How well do they understand your needs?
  • How would you rate the abilities of their Staff overall?

Service Conclusion

  • How well do you think the home meets the needs of your (self / service user)?
  • How well do you rate the progress being made by your (self / service user)?
  • How do you rate the physical environment within the home?
  • How reliable are they at meeting your requirements?
  • Have you had any complaints with their service?
  • How well have they handled your complaint(s)?
  • Would you recommend the home to others?

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